TERMS & CONDITIONS / REFUND / RETURN / CANCELLATION & DELIVERY POLICY
FOOD DISSATISFACTION
We take great care and pride in all the dishes we make. Usually, when the ordered food is processed/prepared, then it cannot be returned and is liable for the full payment. Refunds and/or replacement food are available upon request for orders in which the food is wrong or in other similar circumstances.
Refunds are not typically provided for food that a guest simply does not like.
CANCEL ORDER
Generally, you shall not be entitled to cancel your order once you have received confirmation of the same. Cancellation of an order can be done for Cash on Delivery order if the order is not processed from " A1 FISH WISH®, A Unique Fish Restaurant (www.a1fishwish.com). For online payment cancellation of orders is not allowed.
" A1 FISH WISH®, A Unique Fish Restaurant (www.a1fishwish.com)" has the right to cancel the order in such case full refund will be done from the website to the payment method used while placing the order for online payments. However, in the unlikely event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund by our refund policy.
We reserve the sole right to cancel your order in the following circumstance:
REFUNDS
You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Platform and only in the event of any of the following circumstances:
Note: Our decision on refunds shall be at our sole discretion and shall be final and binding.
All refund amounts shall be credited to your account within 5-7 business days by the terms that may be stipulated by the bank which has issued the credit/debit card.
Refund or give store credit if after 5 minutes of the order being placed you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund or store credit for non-food items or beverages.
DELIVER POLICY
750.00 INR minimum food order for delivery, not including tip. Our delivery hours are 6:30 PM to 11:30 PM the whole week (excluding holidays), Our delivery radius is 3 km Please note what part of town you are in on the delivery instructions section. Please include the name of your business or the name of your apartment complex if it is applicable. This will allow us to be more efficient with your delivery and helps us avoid delays.
Please allow approximately 35-40 min for delivery. Those areas that are at the end of our delivery range, please allow an additional 15 minutes. Special Tandoor Dishes such as live Murrell, Tikka, etc., may also require an extra 15 minutes for delivery. All delivery times are estimates and are not guaranteed. Delivery times may be affected by inclement weather. If you have any further questions or require a telephone confirmation, please feel free to call us at the given number.
PRIVACY POLICY
A1 FISH WISH® is committed to protecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose and protect the Personal Information (as it is defined below) of our customers and users. It applies to all Personal Information collected by us on www.a1fishwish.com (the “Site”) or any other website or mobile application that links to this Policy, as well as during any written, electronic, and oral communications (collectively, the “Services”). we may collect Information to help you place and receive orders and to improve our services.
Your access to and use of our Services are subject to our Terms and Conditions, which define some of the terms used throughout this Policy. Please make sure that you have carefully read and understand the Terms and Conditions before you use our Services. By using our Services, you accept the Terms and Conditions and accept our privacy practices described in this Policy. If you do not feel comfortable with any part of this Policy or our Terms and Conditions, you must not use or access our Services.
Our Services may change from time to time. As a result, we reserve the right to update or modify this Policy at any time and from time to time without prior notice. If we make any material changes to the way we process your Personal Information, we will notify you before such changes are effective. If you object to any changes you must cease using our Services. We recommend you review this Policy periodically. This Policy became effective on the date indicated at the top of this page. Your continued use of our Services after any changes or revisions to this Policy indicates your agreement to the terms of the revised Policy.
When you use our Services, we may collect or receive Personal Information about you to provide our services and operate our business. The types of Personal Information that we may collect about you are:
You may provide your Personal Information to us when you use our Services, including when you register with A1 FISH WISH®, search within or place orders through our Services, contact us with inquiries, respond to surveys, or otherwise access our Services. This information may include:
User Profile – We collect profiles associated with your Customer Wang’s Bistro account. This includes information such as name, email address, delivery address, and phone number.
Order Details – When you place an order through our Services, we collect information related to that order. This may include information such as items purchased, special instructions, date and time of order, and subtotal.
Payment Information – Payment information is collected such as bank name and payment method.
Surveys – From time to time, we invite our customers and users to participate in surveys or contests. When a customer or a user participates, we request certain Personal Information such as name and email address.
When you use our Services (for example on our Site), complete electronic forms, or communicate with contact us, by online chat, email, phone, or text, we may automatically collect and store certain information about you and the activity you engaged in, for example, your name and contact information; your order details; information that you voluntarily provide to us; the nature of your communication; the purpose of the interaction, and the action we took in response to your inquiry or request.
We also may receive and store certain information about you and your device(s) automatically when you access or use our Site and Services. This information may include:
Technical Information – We collect technical information associated with your activity on our Site and may include information related to your browser and operating system, IP address (the Internet address of your computer) unique device identifiers, and other information such as your device type. We use such information for diagnostic and statistical purposes and to administer our Services.
Site Usage Information – We collect information to better understand customer traffic patterns and Site usage. This may include the webpage that you were visiting before accessing our Site or mobile application, the pages or features of our Site or mobile application you browsed to inform us which part of our Site, App, and Services you visit and how much time you spend there. This information is used to analyze and improve our Site and to provide our customers with a better user experience.
Site Preferences – We collect information about your preferences to make your use of the Site more productive using cookies.
When you use the Services, we may collect general location information (such as IP address). If you permit the Services to access location services through the permission system used by your mobile operating system (“Platform”) or browser, we may also collect the precise location of your device when the A1 FISH WISH® app is running in the foreground or background of your device. This information may be used to help you select your delivery address, to provide more accurate deliveries of your orders, to provide recommendations to you, and to enhance your user experience and improve the services. You can choose whether to enable the location tracking feature through the settings on your device or Platform or when prompted by the A1 FISH WISH® mobile app. If you choose to disable the location feature, the A1 FISH WISH® will not receive precise location information from your device, which may compromise the accuracy of deliveries in some situations, for instance, if you are in a large area, such as a park.
We may collect or receive Personal Information about you from publicly available sources, social network providers, marketing partners, and/or third parties. This may include:
Social Network Information – We may receive information about you from other services. For example, we receive certain information from Facebook when you use their service to login to A1 FISH WISH®
Demographic Information – This characteristic information could include information such as income, marital status, spending habits, and other information about customers.
We use cookies, web beacons, pixels, and similar technologies to collect information and personalize your experience with our Services.
Cookies are small web files that a site or its provider transfers to your device’s hard drive through your web browser that enables the sites or provider’s system to recognize your browser and remember certain information.
How We Use Cookies – We use first-party and third-party cookies for the following purposes:
to make our Services function properly;
to improve our Services;
to recognize you when you return to Wang’s Bistro and to remember information you have already provided, such as items already in your order cart;
to collect information about your activities over time and across third-party websites or other online services to deliver content and advertising tailored to your interests; and
to provide a secure browsing experience during your use of our Services.
How to Manage Cookies – You may disable the use of cookies by modifying your browser settings. If you choose to disable cookies, you may not be able to fully experience the interactive features of our Services. For more information on cookies and how to disable cookies visit www.ftc.gov/ftc/cookies.shtm or https://www.usa.gov/optout_instructions.shtml. Depending on whether you would like to manage a first-party or third-party cookie, you will need to take the following steps:
Web beacons, also known as web bugs, pixel tags, or clear GIFs, are tiny graphics with a unique identifier that may be included on our Site to deliver or communicate with cookies, to track and measure the performance of our Site and Services, monitor how many web visitors we have, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on the user’s hard drive, web beacons are typically embedded invisibly on web pages (or in an email).
We and our third-party vendors may use automated technologies (including cookie identifiers on our Site), along with other collected information, to tailor ads or deliver content when you are on our Services or other devices, apps, or websites.
Usually, we didn’t retain any personal data/information of customers. Your data may retain if your account is active. But we cannot guarantee or be obliged to retrieve any data. We may use available information for various purposes.
We use your information to provide you with the Services. For example, we use credit card information to complete a transaction or an address to allow the A1Fishwish to fulfill your delivery. If the applicable information is to be provided or Service is to be performed by a third party, then we will disclose the applicable Personal Information to the third party providing the information or performing applicable Services. Your information may be available or provided to third-party service providers that are contractually obligated to protect your information as disclosed in this Policy.
We use your information for our everyday business operations such as auditing, administration of the Services, forum management, fulfillment, and analytics. Your information may also be used to improve the content and/or functionality of the Services. For example, it may be used to help us and/or our Merchants improve our offerings. We also use your information to personalize your experience. For example, we may personalize the content and features you see when visiting our Services. In addition, we may personalize advertisements, marketing communications, and recommendations to make them more tailored to your interests.
We use your information to communicate with you. For example, we may send you text messages or other notifications about the status of your orders and deliveries. We may also contact you with promotional offerings or other communications that may be of interest to you. If we send you marketing emails about services that may interest you, each email will contain instructions permitting you to “opt-out” of receiving future marketing or other communications.
We care about keeping you secure and safe while using our Services. Keeping you safe requires us to process your Personal Information, such as your device information, activity information, and other relevant information. We use such information to combat spam, malware, malicious activities, or security risks; improve and enforce our security measures; and monitor and verify your identity so that unauthorized users do not gain access to your information.
Our Services are subject to certain laws and regulations which may require us to process your Personal Information. For example, we process your Personal Information to pay our taxes, fulfill our business obligations, ensure compliance with employment and recruitment laws, or as necessary manage risk as required under applicable law.
When you access or use our Services, you are bound to our Terms and Conditions and this Policy. To ensure you comply with them, we process your Personal Information by actively monitoring, investigating, preventing, and mitigating any alleged or actual prohibited, illicit, or illegal activities on our Services. We also process your Personal Information to investigate, prevent or mitigate violations of our internal terms, agreements, or policies; enforce our agreements with third parties and business partners.
We use your information to protect you, others, and our business, including, without limitation, using information for fraud prevention, enforcement of our Terms of Service, to comply with the law, and to protect against security risks.
We may use your information for any other purpose disclosed to you at the time we collect or receive the information, or otherwise with your consent.
Your Personal Information is not shared with third parties without your permission, except as described below.
We may share your information with our third-party service providers for certain business purposes. This information is provided for them to provide us services such as payment processing, advertising services, marketing partners, web analytics, data processing, IT services, customer support, and other services. These third-party service providers have access to your Personal Information only to perform services on our behalf and are expressly obligated not to disclose or use your Personal Information for any other purpose.
To help provide you with a high-quality delivery we also may share your information, including your Personal Information and order details, with the Starers who complete your requested deliveries. Similarly, we may share your name, phone number, order information, customer feedback, and other information related to your orders with A1 FISH WISH® merchants.
We recognize that information related to your orders could contain private information. However, we may be required to disclose your available information to third parties including law enforcement agencies when required to protect and defend our legal rights, protect the safety and security of users of our Services, prevent fraud, comply with the local law, respond to legal process, or a request for cooperation by a government entity.
A1 FISH WISH® has implemented administrative, technical, and physical security controls that are designed to safeguard Personal Information. However, no online activity is ever fully secure or error-free. While we strive to protect your information, we cannot guarantee that your Personal Information is secure. Please keep this in mind when disclosing any information to A1 FISH WISH®.
Please recognize that protecting your Personal Information is also your responsibility. We urge you to take every precaution to protect your information when you are on the Internet, or when you communicate with us and with others through the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account might have been compromised), or if you suspect someone else is using your account, please let us know immediately by contacting us as indicated in the Contact Us section below.
Some of the functionality may be provided by third parties and the Services may link to other third-party websites that are not controlled by A1 FISH WISH®. These third parties are not under our control and A1fishwish is not responsible for their privacy policies or practices. If you provide any Personal Information to any third party or through any such third-party website, we recommend that you familiarize yourself with the privacy policies and practices of that third party.
You may choose to enable or log in to our Services via various online services, including social networking services like Facebook and Google. Our Services also may enable you to access social networking services such as Facebook, Twitter, or Instagram (collectively, “Social Network”) directly or indirectly through our Services.
When you link a Social Network account to A1 FISH WISH® or log into our Services using your Social Network account, we may collect relevant Personal Information necessary to enable our Services to access that Social Network and your data contained within that Social Network. We also may share your information with the operator of that Social Network to facilitate or enhance the delivery of that Social Network or other services to you. A Social Network may provide us with access to certain information that you have provided to them, and we will use, store, and disclose such information by this Policy. Additionally, a Social Network may collect Personal Information and information about your use of our Site or Services automatically. The way a Social Network collects, uses, stores, and discloses your information is governed by the policies of such third parties and Wang’s Bistro shall have no liability or responsibility for the privacy practices or other actions of any Social Network that may be enabled within our Services.
You may also have the option of posting your activities on our Services and other content to a Social Network when you access content through our Services. For example, you may post to Facebook that you placed an order with A1 FISH WISH®. Keep in mind that your usage of Social Network features is governed by applicable Social Networks and not by A1 FISH WISH® and may be visible or accessible to the public.
